+44 01604 211461        +44 0845 2874533

Remote Support

 

 

Remote support can provide troubleshooting and assistance to users for software and applications issues when there is no technician or engineer on-site

Comtech Support Services

Reactive Remote Support Service

Remote support can provide troubleshooting and assistance to users for software and application issues when there is no technician or engineer on site. This includes such things as not being able to log in and problems with applications. If it is a hardware issue and can't be resolved remotely, an Engineering visit can be arranged at the normal rate (standard discounts apply if the customer has a support contact).

Reactive Remote Support will provide a faster response and will generally work out cheaper than call-outs. The initial phone call and assessment of the issue are included in our ICT Support Service and this is reflected in the discounted price for the Reactive Remote Support Service offered to our customers with contracted support.

Proactive Remote Server Monitoring Service

Our Proactive Remote Server Monitoring Service allows the school's servers to be regularly monitored remotely, checking disk space, backups, updates, etc.

For customers with our ICT Support Service, the Proactive Remote Server Monitoring Service provides a step change in service level. It delivers a more proactive service, enabling issues to be addressed at the earliest opportunity and releasing time from our on-site visits from checking on the condition of servers. Instead our on-site time can be dedicated to deal with issues and adding value.

Get in touch today and find out how your organisation can benefit from partnering with Comtech IT Services
eMail us at info@comtechitservices.com or call on 01604 211461

Technical Support

Helpdesk

Remote Support

Hardware Support

Software Support

Network Support

We are always happy to tailor our ICT Support Service to the specific requirements of our customers.
Please contact us to discuss how we can help you.
eMail us at info@comtechitservices.com or call on 01604 211461

 

About Us - Comtech

Comtech IT services provide fully managed IT support and technology solutions, including proactive maintenance and monitoring, 24/7 IT support, network administration and technology consulting.

Reach Us

Comtech IT Services Ltd
Clifford Hill, Little Houghton,
Northampton, NN7 1AL.
United Kingdom

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Company Number: 7373702 · VAT Number: 998621361 
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Comtech IT Services

Last Updated: 17 April 2018
Comtech IT Services Limited
 
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