Reactive Remote Support Service

Remote support can provide troubleshooting and assistance to users for software and application issues when there is no technician or engineer on site. This includes such things as not being able to log in and problems with applications. If it is a hardware issue and can't be resolved remotely, an Engineering visit can be arranged at the normal rate (standard discounts apply if the customer has a support contact).

Reactive Remote Support will provide a faster response and will generally work out cheaper than call-outs. The initial phone call and assessment of the issue are included in our ICT Support Service and this is reflected in the discounted price for the Reactive Remote Support Service offered to our customers with contracted support.

Proactive Remote Server Monitoring Service

Our Proactive Remote Server Monitoring Service allows the school's servers to be regularly monitored remotely, checking disk space, backups, updates, etc.

For customers with our ICT Support Service, the Proactive Remote Server Monitoring Service provides a step change in service level. It delivers a more proactive service, enabling issues to be addressed at the earliest opportunity and releasing time from our on-site visits from checking on the condition of servers. Instead our on-site time can be dedicated to deal with issues and adding value.